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Home > FAQ
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SHIPPING & TRACKING
RETURNS & EXCHANGES
REWARD POINTS
SIZING & INFORMATION
ORDERING
SALES TAX
GIFT CERTIFICATES/COUPONS
CONTACT INFO
PRIVACY POLICY
SHIPPING & TRACKING
Q: How much does it cost to ship your products?
Our default priority shipping option is FREE OF COST for all domestic orders! That’s right. Order any design in any quantity shipped to anywhere in the United States and it’s FREE. Other stores promise low prices but forget to mention high shipping and handling fees. At Philly Phaithful, what you see is what you get--and we'll ship your shirt(s) for free.
If you desire rush shipping, please contact us at info@phillyphaithful.com for details BEFORE purchasing your apparel and we will be happy to accommodate your needs.
Due to escalating rates with the United States Postal Service effective January 2013, all International orders include a flat $20 shipping charge.
Q: When should I expect to receive my order?
Shipping time depends on location, but we pride ourselves on a fast and timely turnaround. Most orders ship within 24 hours and the overwhelming majority of our orders should arrive no later than 4-5 days of purchase, with most arriving sooner than that. International orders should expect a time frame of 7-10 business days.
Q: Can I track my shipment?
Of course. You can log into your account after your product is shipped for real-time tracking information. Alternatively, you can use the Track & Confirm tool on the USPS website. Simply enter your label/receipt number, and click the “Go” button.
If for whatever reason you are unable to locate your package or have trouble with the track and confirm tool, please contact us at info@phillyphaithful.com or call us at 1-888-4PHAITH
Q: Where’s my shirt? I’m getting antsy.
If your shirt has not arrived within 7 business days, we sincerely apologize for the delay! To track an item, you can log into your account after your product is shipped for real-time tracking information.
If this doesn’t solve the problem, please contact us at info@phillyphaithful.com or call us at 1-888-4PHAITH and we’ll be happy to try to get things straightened out!
Q: If I choose to expedite my order, when will I receive my shirt(s)?
In most cases, orders take up to one business day to process before shipping. If we receive your order before 3pm EST Monday-Friday, it will generally ship the same day and arrive with overnight shipping through Express Mail. If it ships next day, then you should receive your apparel the following morning.
RETURNS & EXCHANGES
Q: What’s your return/exchange policy?
We offer a 30-day, money back guarantee on all of our non-clearance products.
Return policy: If for any reason you are unhappy with your product, you may return any item for a refund provided it is unused and in the same condition that we sent it to you. We must receive any returned item within 30 days of purchase and you must include your order number or print your invoice in order to be entitled for a refund. Please send all returns to Philly Phaithful Returns/702 N. 3rd Street/Suite 707/Philadelphia, PA 19123.
Exchange policy: If you ordered or received the wrong size product, we will gladly exchange your item for that of the correct size, provided it is unused and in the same condition as the time that we sent it to you. We must receive any returned item within 30 days of purchase and you must include your order number or print your invoice in order to be entitled for an exchange. Please send all exchanges to Philly Phaithful Returns/702 N. 3rd Street/Suite 707/Philadelphia, PA 19123. If your exchange is due to an error on our side, we will refund you the cost of shipping the item back to us. In all other circumstances, the purchaser will be responsible for shipping costs both ways.
We apologize, but please note that any items purchased in our clearance section can not be returned.
REWARD POINTS
Q: What's the deal with reward points?
At Philly Phaithful, we think it's only fair to reward our customers for their continued
loyalty and support. And since we can't offer you free hotel rooms, noise-canceling
headphones or a vegetable juicer that you'll never use, we thought free tee shirts
sounded just fine.
Points can be earned in a number of different ways:
- With every dollar spent at Philly Phaithful, you'll automatically have 1 point
credited to your account. Spend $24.99, get 25 points. We round up because we
care…and decimals belong in math class.
- Submit a product review on our website for other customers to read and you’ll
earn 5 points.
- Send us a photo to upload for Show Your Phaith and you’ll earn 10 points. Plus,
you’ll be internet-famous.
- Subscribe to our newsletter and earn 15 points.
It’s easy to use redeem your points as well. Log into your account at PhillyPhaithful.com
and you can browse through redemption options. You can also visit that page directly by
clicking here.
Also, keep your eyes open for ‘Double Point’ days. On those occasions, you’ll get double the points with every purchase on our website.
Please allow up to 24 hours for your account to reflect your current point balance. If you have any questions regarding your points, just drop us a line at info@phillyphaithful.com.
SIZING & INFORMATION
Q: Tell me more about your shirts
We print most of our original designs on American Apparel blanks. The majority of our tees are the ultra soft and durable 50/50 Polyester-Cotton blend. The shirt feels like you’ve owned it for years the moment you’ve put it on!
American Apparel makes the highest quality shirts on the market today and they’re popular for a reason. The blended tees are finer than traditional cotton-combed yarn and possess a wonderful, worn-in feel. Once you’ve tried these shirts, you’ll never go back to heavyweight 100% cotton tees again!
WE DO BIG DUDE SIZES! If you need a size in any design and we don't have it listed, just send us an email to info@phillyphaithful.com. While we can't guarantee it's availability, we can give it a shot and let you know.
All of our shirts are screen printed in advance and held in inventory, allowing us faster turnaround and high-quality products that you won’t find through other print-on-demand apparel stores online.
Q: I love your designs! Who’s responsible for your artwork?
All the original artwork that appears on our apparel is created by our highly skilled graphic design department, led by Justin Wright, Tim Gilroy, Philip Gray and Kyle Kebert. See the “About Us” section for more about their graphic design background. Each shirt concept is a collaborative effort by our team here at Philly Phaithful and we take pride in creating apparel that accurately reflects the unique culture here in Philadelphia. If you have any questions, comments or concerns regarding the designs on any of our products, feel free to contact us and let us know what’s on your mind!
Q: I have a great idea for a new shirt! How can I get it printed?
We know that our customers will often have ideas for a stellar design, but PLEASE don't send us artwork without first contacting us. We have many design concepts in production and we don't want you to think we've taken your idea and made it our own.
We currently don't customize shirts on an individual basis, but if you have interest in a larger custom order (one dozen and up), please contact us at info@phillyphaithful.com for further information.
Q: Washing Instructions
All of our blended cotton shirts are preshrunk, so don’t expect anything more than minimal shrinkage. It’s worth keeping in mind that American Apparel tees are often cut to run on the smaller side, so if you are concerned about size, order a size larger. On any of our 100% fine jersey cotton shirts (Schmidt Happens, Rocked-A-Fella etc), you should expect normal shrinkage of up to 1 size. Machine wash warm and dry low. Although you should not expect any significant fading, wash colors separately from whites, especially on the first wash. Do not iron!
For best results, wash tees inside out to maintain that brand new look and feel.
Q: Sizing Chart
For the chart please click here MEN - WOMEN
Women’s Sizing
Though all of our tees are marketed by American Apparel as unisex we believe that female sports fans deserve shirts that are made for women. Tired of shirts that fit like a nightgown? We've got you covered ladies.
Youth Sizing
As is the case with all of our adult tees, we print our youth shirts on the same high quality American Apparel blanks. Why should the little dudes and dudettes in your house have to suffer the indignities of mediocre quality shirts? Check out our full line of youth apparel here.
ORDERING
We take the majority of orders through our website. Our store uses a secure credit card processing system that doesn’t store the credit cards numbers of our customers, so you can purchase in total confidence.
However, if you’d prefer to order offline, we’re more than happy to accommodate you. We can take your orders over the phone at 1-888-4PHAITH, or, you can fill out our mail order form at checkout with all the pertinent information and send to Philly Phaithful/702 N. 3rd Street/Suite 707/Philadelphia, PA 19123
Having problems with your order?
Email us at info@phillyphaithful.com and we'll troubleshoot the issue for you to ensure a quick and easy checkout. Need a quick fix? Most small problems in the shopping cart can be solved when you switch to a different browser and attempt to checkout.
SALES TAX
No thanks. We don’t really get down with sales tax and thankfully, the State of Pennsylvania is on the same page. We’d recommend you use your savings on a Wiz Wit from Talk of the Town, but it’s up to you.
GIFT CERTIFICATES/COUPONS
We currently offer Gift Certificates in $25, $50 and $75 denominations. Click here to give the gift of Philadelphia sports today. Other values can be purchased: if interested, email us at info@phillyphaithful.com
Coupon codes are offered periodically on our website and can be applied at checkout. Please remember that only one coupon can be used per purchase so choose the one that saves you the most money!
CONTACT INFO
You can reach us in either of the following ways. By phone at 1-888-4PHAITH or by email at info@phillyphaithful.com
PRIVACY POLICY
Philly Phaithful respects your privacy and is committed to protecting it. To view our Privacy Policy, click here. |
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